Terms and Conditions

Effective Date: November 2025

These Terms and Conditions (“Terms”) govern the services provided by Prime Remit Transfers Ltd (“Agent”) in its role as a payout agent acting on behalf of licensed global money transmission operators (“Operators”). By accepting a payout through Prime Remit Transfers, you agree to comply with these Terms and all applicable laws of Uganda.

Legal Status and Regulation

  • Prime Remit Transfers Ltd is a registered entity in Uganda and operates under the regulatory oversight of the Bank of Uganda and other relevant authorities.
  • The Agent does not independently offer money transmission services but facilitates disbursements as instructed by licensed Operators.

Age Restrictions

Prime Remit Transfers Ltd’s payout services are intended for individuals aged 18 years and above. By using our services, you confirm that you are at least 18 years old.

We reserve the right to request proof of age and to deny service to any individual who does not meet this requirement. If you are under 18, you may not receive funds through our platform, even if the transaction was initiated by a third party.

Scope of Services

  • Prime Remit Transfers Ltd facilitates the electronic disbursement of funds to recipients via mobile money wallets or bank accounts only.
  • No cash payouts are offered or permitted under any circumstances.
  • All transactions are subject to verification, approval, and compliance checks.

Recipient Obligations

To receive funds, the recipient must:

  • Provide accurate and verifiable details of their mobile wallet or bank account.
  • Present valid and original government-issued identification if requested for verification.
  • Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

Transaction Limits and Restrictions

  • Payouts may be subject to limits imposed by Operators, Ugandan law, or internal risk controls.
  • Prime Remit Transfers reserves the right to decline or delay payouts due to suspected fraud, incomplete documentation, or regulatory concerns.

Fees and Charges

  • Prime Remit Transfers does not charge recipients any additional fees unless explicitly authorised by the Operator.
  • Any applicable fees will be disclosed prior to disbursement.

Data Protection and Privacy

  • Personal data collected during the payout process is used solely for transaction verification and compliance.
  • Data may be shared with Operators and Ugandan regulatory bodies as required by law.
  • Prime Remit Transfers complies with Uganda’s Data Protection and Privacy Act, 2019.

Liability

  • Prime Remit Transfers is not liable for delays, errors, or failed transactions caused by the Operator, third-party systems, or force majeure events.
  • Liability is limited to the amount of the payout in question, subject to applicable law.

Compliance and Reporting

  • The Agent maintains records of all transactions and cooperates with audits and investigations by Operators and regulators.
  • Suspicious transactions will be reported to the Financial Intelligence Authority (FIA) of Uganda.

Termination

  • Prime Remit Transfers may suspend or terminate payout services at any time with notice to the Operator.
  • These Terms remain in effect for any transactions initiated prior to termination.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes shall be subject to the exclusive jurisdiction of Ugandan courts.

Disclaimer

Prime Remit Transfers Ltd acts solely as a payout agent on behalf of licensed global money transmission operators. We do not initiate, control, or guarantee the remittance transaction itself. All disbursements are made strictly according to instructions received from the Operator. Prime Remit Transfers Ltd is not responsible for delays, errors, or losses arising from the Operator’s systems, third-party service providers, or inaccurate recipient information.

Recipients are advised to verify transaction details with the sending Operator. Prime Remit Transfers Ltd does not offer financial advice or services beyond the scope of disbursement facilitation.